89 App's Privacy Policy — Your data stays protected

Welcome to 89 App. This Privacy Policy is designed for users in Bangladesh and applies to all services on the 89 App platform. We believe your personal data belongs to you, and keeping it safe is our responsibility.

By creating an account or using the 89 App platform, you agree to this Privacy Policy. This policy is part of our Terms & Conditions' Works in conjunction with, and should be read alongside, each other.

This Privacy Policy applies when you:

• You use the 89 App website or mobile app.
• Register or log in to your account.
• Play games, place bets, or make transactions.
• Contact our customer support team.
• Receiving a promotion or bonus.

89 App collects only the minimum data needed to provide our services. We never ask for unnecessary information. The data we collect falls into three main categories:

A) Registration & Identity Information

• Full name, date of birth, and gender
• Mobile number and email address
• Home address (if required)
• KYC documents — copy of National ID or passport

B) Transaction & Account Information

• Deposit & Withdrawal History
• Mobile banking number used (Mobile Banking, Nagad, Rocket)
• Gaming History & Bet Records
• Bonus and promotion usage information

C) Technical & Device Information

• IP address and device type
• Browser and operating system information
• Login time and session data
• Cookies & Location Data (Subject to Permission)

89 App uses your data only for specific, legitimate purposes. We never sell your information or share it with third parties without your consent. The main reasons we use your data are:

• Service Delivery: Account management, game access, and processing deposits and withdrawals.
• Identity Verification: Completing the KYC process and preventing fraud.
• Security Assurance: Detecting and preventing suspicious activity.
• Customer Support: Resolving your complaints and queries.
• Sending Promotions: Notifying you of relevant offers and bonuses (you can opt out at any time).
• Legal Obligations: Meeting regulatory requirements.
• Platform Improvement: Analyzing user experience to improve our services.
• Responsible Gaming: Identifying excessive gaming patterns and providing support.

89 App never sells your personal data. We may share limited information with specific third parties only in the following circumstances:

Payment Processor

Required information is shared with mobile banking partners including Mobile Banking, Nagad, Rocket, and others to process transactions. These partners operate under their own privacy policies.

Law Enforcement Authorities

Information may be disclosed to relevant authorities when required by court order or legal obligation. This is done strictly through proper legal process, and we always provide the minimum necessary information.

Technology Service Provider

We work with trusted technology partners for cloud storage, cybersecurity, and analytics — all bound by strict confidentiality agreements.

89 App uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve your user experience.

Types of Cookies We Use

• Essential Cookies: Maintaining login sessions and ensuring security — the platform cannot function properly without these.
• Functional Cookies: Remembering your language, theme, and preferences.
• Analytics Cookies: Understanding which pages are most used and improving our services.
• Security Cookies: Detecting fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

89 App employs industry-leading technology to protect your data. Our primary defence is real, technical security — not just policy.

• SSL/TLS Encryption: All data between your browser and our servers is protected with 256-bit encryption.
• Two-Factor Authentication: OTP verification at login adds an extra layer of protection to your account.
• Data Masking: Sensitive details such as card or account numbers are always partially masked.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Access Controls: Only authorized personnel can access user data, and only to the extent required for their role.

89 App believes every member should have full control over their own data. Your rights include:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data when closing your account (subject to legal obligations).
• Right to Restrict Processing: You may request that your data not be used for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.
• Right to Data Portability: You may request your data in a portable format.

To exercise any of these rights, contact our customer support. We typically respond within 30 days.

89 App does not retain your data longer than necessary. Retention periods vary by data type:

• Account Information: For the full duration of active account + 5 years after closure (as required by law).
• Transaction Records: 7 years (in accordance with financial regulatory requirements).
• KYC Documents: 5 years, or as required by law.
• Customer Support Contact: 3 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

After the specified period, data is securely and permanently deleted or anonymized.

89 App is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Date of birth is verified at the time of registration.
• Age verification is carried out through the KYC process.
• Any account found to belong to a minor will be suspended immediately.

89 App may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page is revised.
• In the event of significant changes, you will be notified via your registered email or SMS.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

We recommend visiting this page regularly.

If you have any questions, complaints, or requests regarding the Privacy Policy, please contact us:

• Live Chat: From any page on the platform, 24/7.
• Email: [email protected]
• For general inquiries: FAQ Page View.