89 App Terms & Conditions — Know this before using the platform

These terms and conditions constitute a legally binding agreement between 89 App and its users. By registering an account or using any service on 89 App, you confirm that you have read, understood, and fully accepted these terms.

89 App is an online entertainment and gaming platform built for users in Bangladesh. It offers casino games, slots, Sports Betting, fish games, and other gaming services. These terms may be updated from time to time, and your continued use of the platform after any changes take effect will be considered acceptance of the updated terms.

To open an account on 89 App, you must meet the following requirements:

• You must be 18 years of age or older. Any account found to belong to a user under 18 will be closed immediately.
• All information provided at registration must be truthful, accurate, and complete. Providing false information may result in account termination.
• Each person may operate only one account. Opening multiple accounts using the same device, bank account, or mobile number is strictly prohibited.
• You are solely responsible for keeping your account password and login details confidential. You must not allow anyone else to access your account.
• Any changes to your account information must be reported to 89 App as soon as possible.

KYC Verification

89 App verifies the identity of all members for security purposes. Prior to your first withdrawal, or for transactions above a certain amount, you may be required to submit one of the following documents:

• National ID Card (NID)
• Bangladeshi Passport
• Driving License

89 App accepts deposits through popular mobile banking methods in Bangladesh. Key payment terms are as follows:

• The minimum deposit amount is BDT 100.
• Once a deposit is complete, it is usually credited to your account within a few minutes. If there is any delay, please contact customer service.
• Only payment methods registered in your own name may be used. Deposits from another person's account are strictly prohibited.
• There are no hidden charges on deposits. However, your mobile banking provider's service fees may apply.
• 89 App reserves the right to verify or place a hold on deposits if any suspicious transactions are detected.

The following rules apply to all withdrawals on 89 App:

• The minimum withdrawal amount is BDT 300.
• Up to BDT 1,00,000 may be withdrawn per day.
• Withdrawals will not be processed until KYC verification is complete.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests are typically processed within 5 minutes to a maximum of 24 hours.
• Bonus balance cannot be withdrawn directly — it becomes withdrawable only after the specified wagering requirements have been met.

Withdrawal Process Steps

• Log in to your account and go to the "Withdraw" section.
• Select the amount and payment method.
• Complete the OTP or other required verification step.
• Once a request is submitted, please wait for it to be processed.

89 App offers various bonuses and promotions. Each bonus comes with specific terms and conditions, and failure to comply may result in the bonus being voided.

General Bonus Terms

• The wagering requirement (WR) for each bonus is stated separately. For example, a WR of 10x means you must wager 10 times the bonus amount.
• Bonus offers have an expiry — if the wagering conditions are not met within the specified time, the bonus will be forfeited.
• You cannot claim another bonus while one is already active.
• Each bonus can only be claimed once — multiple accounts from the same household or device are not eligible for the same bonus.
• There is a maximum bet limit when playing with bonus balance — this limit varies for each bonus.

The following general rules apply when gaming and betting on 89 App:

• Each game has its own rules — it is a good idea to read them before you start playing.
• If a game is interrupted due to a technical fault, 89 App reserves the right to void or restart that round.
• Game outcomes are determined by an RNG (Random Number Generator) that has been certified by an independent third party.
• In Sports Betting, if an event is cancelled, the bet will be refunded.
• Once a bet is confirmed, it cannot be changed or cancelled.
• Bets will not be accepted if the account balance is insufficient.

The following activities are strictly prohibited on 89 App. Any violation may result in immediate account closure and forfeiture of balances:

• Bots & Automation: Playing games or placing bets using any software, bot, or script.
• Multiple Accounts: Operating multiple accounts for the purpose of repeatedly claiming the same bonus.
• Money Laundering: Using the platform to launder money from illegal sources.
• System Exploitation: Exploiting software bugs or vulnerabilities to gain an unfair advantage.
• False Information: Submitting fraudulent documents or false information during registration or KYC.
• Account Sale: Selling or transferring an account or its balance to a third party.

89 App believes gaming should be an enjoyable experience. We are committed to the wellbeing and peace of mind of our members, which is why we offer the following features free of charge:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Cooling-Off Period: Take a break for anywhere from 24 hours up to 30 days.
• Gaming History: View your complete gaming and transaction history.

If gaming is becoming a problem, contact our support team without delay. For more information, visit our Responsible Play View page.

89 App reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• If any provision of these terms and conditions is violated.
• Using a false identity or forged documents.
• If suspicious activity is detected on the account.
• A self-exclusion request has been submitted.
• Account has been inactive for an extended period (over 1 year).

After an account is closed, any legitimate balance will be processed for refund, unless forfeiture is required due to fraudulent activity. Members may also request account closure at any time.

89 App is not liable for:

• If a game or bet is interrupted due to internet connectivity issues.
• If you are unable to access the platform due to issues with your device or browser.
• Service disruption by a third-party payment provider.
• If your login credentials are exposed to another party and loss results from that.

In the event of any dispute, the logs and data held by 89 App will be treated as final evidence. The maximum compensation will not exceed the value of the transaction in question.

89 App reserves the right to modify, amend, or update these terms and conditions at any time. When changes are made:

• Updated terms will be published on this page and the "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, we will attempt to notify members via email or SMS.
• Continued use of the platform after any changes have been made will be taken as your acceptance of the updated terms and conditions.
• If you do not agree to the updated terms, please stop using the platform and submit a request to close your account.

If you have any questions or concerns about these terms and conditions, please contact us. The 89 App customer support team is available 24 hours a day, 7 days a week.

• Live Chat: Start a live chat from any page on the platform.
• Email: [email protected] (general inquiries are responded to within 24 hours)
• FAQ: For answers to common questions FAQ Page page.

Any dispute will first be addressed through our customer service team. If unresolved, the matter will be escalated to 89 app senior management.